DTRAK - Privacy Policy

Introduction

DTRAK is an Australian-based project controls solution firm. This Policy outlines the way in which we manage personal information. We, us, our, DTRAK and Organisations are defined at the end of this Policy.

What kinds of personal information do we collect?

The type of information we may collect and hold includes personal information about:

clients, business associates and potential clients and their employees;
information about individuals we collect in the course of providing project control solutions, services, advice;
suppliers and their employees;
employees, prospective employees and contractors; and
" other people who come into contact with DTRAK.

In general, the personal information we collect and hold includes name, contact details, occupation, personal preferences, payment details, employment history, education and qualifications, testimonials and feedback, and other information which assists us in conducting our business, providing and marketing our services and meeting our legal obligations. In some cases we may also collect 'sensitive information', such as information about an individual's membership of a professional association, criminal record or health information.

How do we collect and hold personal information?

We will generally collect personal information:

from you directly when you provide your details to us;
from you indirectly through emails, forms, face-to-face meetings, interviews, registration and attendance at seminars, business cards and telephone conversations and through use of the services and facilities available through our websites and social media channels (including our blogs and LinkedIn channel); and
from third parties in some instances, for example, we may use third parties to analyse traffic at our website, our blogs and social media channels, which may involve the use of cookies. In some circumstances we may collect personal information about an individual from a third party, for example, a report provided by a medical professional or an employment reference from another person.

We will take reasonable steps to protect the security of personal information. Our personnel are required to respect the confidentiality of personal information and the privacy of individuals. We take reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Where we no longer require your personal information we will take reasonable steps to destroy it.

Why do we collect, hold, use and disclose personal information?

In general, we may collect, hold, use and disclose your personal information for the following purposes:

to conduct our business;
to provide and market our services;
to communicate with you to provide or promote our services
to purchase goods or services;
to help us manage and enhance our services; and
to comply with our legal obligations.

Who do we disclose your personal information to?

We may disclose your personal information (including, in certain limited circumstances, your sensitive information):

to entities who assist us in providing our services (including hosting and data storage providers and debt collectors);
to social media sites on which we have a presence; and
where we are required to do so by law.

Are we likely to disclose your personal information overseas?

We may disclose your personal information to the following overseas recipients:

to other companies or individuals who assist us in providing services or who perform functions on our behalf (such as third party service providers, specialist consultants and barristers), including those located in the USA;
to courts, tribunals and regulatory authorities;
to anyone else to whom you authorise us to disclose it; and
to anyone else where we are required to do so by law.

How can you access and correct your personal information?

Subject to the exceptions set out in the Privacy Act, you may seek access to and correction of the personal information which we hold about you by contacting our Privacy Officer. We will require you to verify your identity and to specify what information you require. If a fee is charged for providing access, you will be advised of the likely cost in advance.

How can you make a privacy related complaint?

If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, please contact our Privacy Officer. We may ask you to lodge your complaint in writing. Any complaint will be investigated by the Privacy Officer and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made, usually within 30 days.

Updates to this Policy

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The most current version of this Policy is located at www.dtrak.com.au and can also be obtained by contacting the DTRAK Privacy Officer.

Definitions

In this Policy:

we, us and our means DTRAK;
DTRAK means DTRAK's office at Tolga.

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Last updated: 13 June 2014

DTRAK Privacy Policy